Terms and conditions of use

Last updated: 24th of February 2022

 This terms of
use agreement (this “agreement”) (together with the documents referred to in
it) is a legal agreement between you and Scriptix B.V., a company incorporated
and registered in The Netherlands at the Chamber of Commerce under number: 75668475
whose registered office is at
Oder 20, 2491 DC, The Hague (“we”,
“us” or “our”) for the use of our website: www.scriptix.io, web application:
app.scriptix.io (collectively the “Scriptix Platform”). By using and/or
registering to use 
the Scriptix Platform, you must read, agree with, and accept all the
terms and conditions contained in this agreement. This agreement is provided to
you and concluded in English. You agree that any use by you of the Scriptix
Platform shall constitute your acceptance of the agreement. We recommend that
you store or print-off a copy of the agreement (including all policies) for
your records. If you do not agree to the terms of this agreement, please
refrain from using the Scriptix Platform.


1.1 This agreement refers to the
following additional terms, which also apply to your use of the Scriptix
Platform: our 
privacy policy,
which sets out the terms on which we process any personal data we collect from
you, or that you provide to us. By using the Scriptix Platform, you consent to
such processing, and you warrant that all data provided by you is accurate.


2.1 We have developed the Scriptix
Platform, using AI technology to provide an accurate and superior automated
transcription service. Scriptix develops automated 
 to turn the
spoken word into text and provide the following services: (a) automated
transcription of audio/video files uploaded to the Scriptix Platform;
(“Scriptix”); (b) editors for Transcription and Subtitles that allows users to
search, verify and correct the content of their Scriptix output (the “Scriptix
Editor”); (c) the Scriptix API (
https://apidocs.scriptix.io/); and (d) a variety of methods for exporting and
sharing the contents of Scriptix. (Together the “Scriptix Services”).

2.2 In consideration of you agreeing
to abide by the terms of this agreement, we hereby grant to you a
non-exclusive, non-transferable, licence to use the Scriptix Platform and the
Scriptix Services on the terms of this agreement. To access and use the
Scriptix Services you must sign up with your name, email address and password
to create an account (“Account”). We discourage generic account names and we
actively monitor concurrent Account usage. You may log into your Account on
multiple devices but you shall not be able to access and use the Scriptix
Services via the same Account from multiple devices at the same time. Dependent
on the tier of your Account (as detailed at clause 3.3) you may be authorized
to have more than one user (“Seat”) per your Account. The number of Seats per
Account shall be determined by your tier and if there are multiple Seats
allowed via your Account, each Seat shall need to be a named individual. The
original Account holder shall be the lead Seat and shall be able to add a
specified number of other Seats (in accordance with the selected tier). Seats
may be transferred to new users at any time but shall always be for named
individuals and not a generic Seat used by multiple individuals concurrently. Sharing
of log-in details with any other user is strictly prohibited in accordance with
clause 2.6.

2.4 Access to the Scriptix Platform
is permitted on a temporary basis and we reserve the right to withdraw or amend
the services or functionality that we provide on the Scriptix Platform without
notice. We will not be liable if for any reason the Scriptix Platform is
unavailable at any time or for any period.

2.5 From time to time, we may
restrict access to some parts of the Scriptix Platform, or the entire Scriptix
Platform, to users who have registered with us. We will use reasonable
endeavours to fix issues and bugs in the Scriptix Platform as quickly as we

2.6 If you choose, or you are
provided with, a user identification code, password or any other piece of
information as part of our security procedures, you must treat such information
as confidential, and you must not disclose it to any third party. We have the
right to disable any user identification code or password, whether chosen by
you or allocated by us, at any time, if in our opinion you have failed to
comply with any of the provisions of this agreement.

2.7 You must not misuse the Scriptix
Platform by knowingly introducing viruses, Trojans, worms, logic bombs or other
material which is malicious or technologically harmful. You must not attempt to
gain unauthorized access to the Scriptix Platform, the server on which the
Scriptix Platform is stored or any server, computer or database connected to
the Scriptix Platform. You must not attack the Scriptix Platform via a
denial-of-service attack or a distributed denial-of service attack.

2.8 If you breach clause 2.7, you
will be committing a criminal offence under the Computer Misuse Act 1990. We
will report any such breach to the relevant law enforcement authorities, and we
will cooperate with those authorities by disclosing your identity to them. In
the event of such a breach, we reserve the right to immediately cease your
right to use the Scriptix Platform.


3.1 Free trial for new users.
Scriptix does not offer free trials
through its website but you can contact
Scriptix to create a trial subscription
for you via email at [email protected].

3.2 Subscriptions. You can sign up
for an Individual or Team Plan, where payment is taken upfront at the beginning
of each month (the “Monthly Subscription”), or you may choose to upgrade (as
detailed below) to an annual subscription with the benefit of a discount and
payment upfront annually (the “Annual Subscription”).

3.3 You will receive a fixed number
of hours depending on the plan chosen.

Subscription Plan


Individual Plan

Please refer to the Pricing Page

Team Plan

Please refer to the Pricing Page

Enterprise & Customize

For Enterprise customers we offer
separate enterprise and/or customization agreements. If you feel like you are
eligible for such a separate agreement due to volumes you intend to process or
customization work you would wish to invest in, reach out to sales via 
[email protected].

3.4 In addition to choosing the
Monthly or Annual Subscription plan you can also stack plans in case you need
to transcribe more hours per month. To set the right amounts go to our pricing
 (“Pricing Page”).

3.5 If your usage puts system
integrity at risk i.e. you upload a large volume of files in a short period of
time, Scriptix reserves the right to throttle your access to the service to
ensure system integrity for all our customers.


4.1 If you wish to subscribe for a
Monthly Subscription or Annual Subscription, you:

(a) agree to pay to us the relevant
Fee as set out on the Pricing Page; and (b) agree and undertake to
pay to us (without any deduction) the relevant Fee in advance in full (in EUR,
GBP, USD or the equivalent in your local currency based on the conversion rate
at the time of payment) and authorise us to collect the full fee from you each
month or at the beginning of each year (as applicable) until you cancel your
subscription in accordance with clauses 5.3 to 5.6 below; and (c) acknowledge
that, subject to clause 5, that the relevant Fees are non-refundable.

4.2 You may upgrade from a Monthly
Subscription to an Annual Subscription at any time via your Account. If you
upgrade from a Monthly Subscription to an Annual Subscription, we will
immediately bill you and you agree to pay to us (without any deduction) the
relevant Fee in full at the beginning of the next month when payment of the Fees
is due. You may also downgrade from an Annual Subscription to a Monthly
Subscription via your Account at the end of the year of your Annual
Subscription. The downgrade will take effect from the end of the annual period.
Payment will then be taken monthly in accordance with the Monthly Subscription
payment plan.

4.3 You may also upgrade from a lower
tier plan to a higher tier plan i.e. from Individual to Team. If you upgrade
your tier via your Account you will be immediately charged the pro-rated
difference (for the month or the year as applicable) between the two tiers and
will immediately receive the extra benefits of your new tier.

4.4 You may also downgrade your tier
by selecting to do so via your Account. If you choose to do so, the downgrade
will come into effect at the end of the month or the end of the year as
applicable in time for your next Fee payment. You shall lose the benefits of
the tier from which you have downgraded at this time.

4.5 We reserve our rights to amend
the fees at any time. However, we shall notify you in writing of any change in
the Fees and any such change shall take effect at the beginning of the new
month for Monthly Subscriptions and the beginning of the New Year for Annual

4.6 We may offer promotional offers
from time to time which may include promo codes or Account credits, and which
may be subject to expiration dates and may only be applicable to selected users
of the Scriptix Platform. We reserve the right to remove Account credits from
your Account or end a promotional offer without notice if we believe, at our
sole discretion, you are not acting in good faith in relation to the terms of
the promotion.

4.7 Payments will be processed by a
third-party payment processor, Mollie, in accordance with its standard terms
and conditions: 

You hereby give consent:

(a) to us sending you electronic
communications (including via email and text) in relation to upcoming and successful
payments managed via the Scriptix Platform; and (b) for the payment processor
to access your bank account which is nominated by you from time to time, and to
either deduct or deposit the applicable amount, less any fee which may apply.
See the Pricing Page for more information about applicable

You acknowledge and agree that when
using the Mollie service on the Scriptix Platform, you will comply with
Mollie’s end user licence agreement in respect to your use of the Mollie
service. You also acknowledge that Mollie’s privacy policy at: 
https://www.mollie.com/en/privacy shall apply to Mollie’s processing of any
personal information you submit to Mollie via the Scriptix Platform. We shall
not be liable to any person if Mollie or any other payment processor is not
able to deduct or deposit any amount due to insufficient funds or incorrect
bank account details.

4.8 If the credit card details you
have provided us with via your Account are invalid at the point of us charging
you for the Fees owed to us, we shall inform you by email. We will make every
effort to contact you by email (to the address used to set up your Account) if
your card payment fails.

4.9 If your payment fails, after
notifying you we shall continue to attempt to take payment up to three (3)
times over a period of nine (9) days to allow you to update your payment
details before we shall suspend your Account and your access to the Scriptix
Platform and the Scriptix Services.

4.10 If the card details are not
updated after 9 days, we reserve the right to permanently delete your Account
and all data, files and Scriptix results held within.


Cooling-off period

5.1 If you are a consumer, you have a
legal right to cancel a contract during the period set out below in clause 5.2.
This means that during the relevant period if you change your mind or for any
other reason you decide you do not want to use the Scriptix Services, you can
notify us of your decision to cancel this agreement and receive a refund for
any amount you have already paid minus a pro-rated amount for any use of the
Scriptix Services you have already made during the cooling-off period.

5.2 Your legal right to cancel this
agreement starts from the date you sign up for an Individual Plan, in
accordance with clause 3.1 above. You then have a period of fourteen (14) days
in which you may cancel (“cooling-off period”).

5.3 To cancel this agreement during
the cooling-off period, please do so at any time during the fourteen (14) day
period by clicking on the ‘Cancel Subscription’ link on your Account settings
page or contact us in writing to tell us by sending an email to: 
[email protected]. You may wish to keep a copy of your cancellation
notification for your own records. If you send us your cancellation notice by
email or via your Account, then your cancellation is effective from the date
you sent us the email or clicked on the ‘Cancel Subscription’ in your Account

Cancellation after the cooling-off

5.4 After the expiry of the
cooling-off period set out in clause 5.2, you can still cancel your Account at
any time by clicking on the ‘Cancel Subscription’ link on your Account settings
page. You are solely responsible for properly cancelling your Account. For the
avoidance of doubt, the Monthly Subscription automatically renews each month
and the Annual Subscription automatically renews each year.

5.5 If you cancel your Monthly
Subscription your cancellation will take effect the following month and you
will still be charged the Fee for the current month. No refund will be
available for any remaining days in the month.

5.6 After each auto-renewal of your
Annual Subscription you will have fourteen (14) days in which to cancel your
subscription and receive a refund. Please request this in writing [via your
Account or] by sending an email to [email protected]. If you request
to cancel during the fourteen (14) day period and there is significant use of the
Scriptix Platform via your Account during this time you may be charged the
Monthly Subscription Fee for one month. This shall be at Scriptix’s sole
discretion. For the avoidance of doubt if you are charged a Monthly
Subscription Fee for one month this shall be deducted from the Annual
Subscription amount, and you shall receive a refund for the remaining months.
After the fourteen (14) day period you will no longer be eligible for a refund
if you choose to cancel your Annual Subscription.


6.1 Audio/visual content submitted to
us by you (and any intellectual property rights in it) is owned by you or your
licensor. You grant Scriptix a non-exclusive license to use that audio/visual
content solely for the purpose of providing the Scriptix Services and creating
Scriptix output. Scriptix output (and any intellectual property rights in them)
are owned by you, subject to you having paid the Fees required under this

6.2 Scriptix shall have no
obligations with respect to the audio/visual material which you submit other
than to perform the Scriptix Services as set out in this agreement. You are
solely responsible for such material.


7.1 You agree that when using the
Scriptix Platform you will comply with all applicable laws and this agreement.
In particular, but without limitation, you agree not to:

(a) use the Scriptix Platform in any
unlawful manner or in a manner which promotes or encourages illegal activity;
or (b) breach any law, statute, contract, or regulation; (c) act in a manner
that is obscene, defamatory, libellous, unlawfully threatening or unlawfully
harassing; (d) provide false, inaccurate or misleading information; (e) use an
anonymising proxy; or (f) attempt to gain unauthorised access to the Scriptix
Platform or any networks, servers or computer systems connected to the Scriptix
Platform. (together the “Restricted Activities”)

7.2 Except as expressly set out in
this agreement or as permitted by any local law, you undertake:

(a) not to rent, lease, sub-license,
loan, translate, merge, adapt, vary or modify the Scriptix Platform or your
access to the Scriptix Platform; (b) not to engage in any of the Restricted
Activities, nor control an account that is linked to any of the Restricted
Activities; (c) not to make alterations to, or modifications of, the whole or
any part of the Scriptix Platform nor permit the Scriptix Platform or any part
of it to be combined with, or become incorporated in, any other programs or
websites (save for in accordance with proper use of Scriptix API); (d) not to
disassemble, de-compile, reverse engineer or create derivative works based on
the whole or any part of the Scriptix Platform; (e) to include our copyright
notice on all entire and partial copies of the Scriptix Platform in any form;
or (f) not to provide, or otherwise make available, the Scriptix Platform in
any form, in whole or in part (including, but not limited to, program listings,
object and source program listings, object code and source code) to any person
without prior written consent from us.

7.3 Notwithstanding clause 7.1 and
7.2, you agree to indemnify us in full and on demand from and against any loss,
damage, costs, or expenses which we suffer or incur directly or indirectly as a
result of your use of the Scriptix Platform, otherwise than in accordance with
this agreement or any applicable laws.

7.4 You warrant to us that all the
information you provide to us is true and accurate to the best of your


8.1 We are the owner of all
intellectual property rights in the Scriptix Platform and in the material
published on it. Those works are protected by copyright laws and treaties
around the world. All such rights are reserved.

8.2 The trademarks, service marks,
and logos (“Trade Marks”) contained on the Scriptix Platform are owned by us,
our group companies or third party partners of us. You cannot use, copy, edit,
vary, reproduce, publish, display, distribute, store, transmit, commercially
exploit or disseminate the Trade Marks without the prior written consent of us,
the relevant group company or the relevant third party partner of us.

8.3 You must not modify the paper or
digital copies of any materials you have printed off or downloaded in any way,
and you must not use any illustrations, photographs, video or audio sequences
or any graphics separately from any accompanying text.

8.4 Our status (and that of any
identified contributors) as the authors of content on the Scriptix Platform
must always be acknowledged.

8.5 You must not use any part of the
content on the Scriptix Platform for commercial purposes without obtaining a
licence to do so from us or our licensors.

8.6 If you print off, copy, or
download any part of the Scriptix Platform in breach of this agreement, your
right to use the Scriptix Platform will cease immediately and you must, at our
option, return or destroy any copies of the materials you have made.


9.1. You acknowledge and agree that you will only upload
content to the Scriptix Platform, that may be used by Scriptix in the
performance of the Scriptix Services, that has been recorded in compliance with
all applicable laws, including but not limited to: the General Data Protection
Regulation (EU) (2016/679) and all equivalent applicable local laws in the
jurisdiction in which you record any content you upload.

9.2 Please note that in the United Kingdom, Ireland,
Germany, Canada, Australia and a number of US states the consent of every party
to a phone call or conversation is required in order to make the recording
lawful, this is called “two-party consent”. Therefore, whether a jurisdiction
requires one or two-party consent to call recording, it is best practice to
obtain consent from all parties on the call.

9.3 We accept no responsibility or liability for
obtaining consent. It is the sole responsibility of the person making and
processing the telephone call on the Scriptix Platform to ensure compliance
with all local laws. You acknowledge and accept all responsibility and
liability for all calls and recordings processed via your Account on the
Scriptix Platform.


10.1 Scriptix Speech to Text can be
used to (temporarily) store data. Data that has been
uploaded/streamed to Scriptix Speech to Text will be deleted immediately after
it has been processed if technically set-up through our API-platform by you as
such. When using our Transcript and/or Subtitle Editor, you can delete your
files (uploaded content and generated results) when processed. Upon selecting
this your data will be deleted from our servers.

10.2 With Scriptix Speech to Text
personal data can be processed. In this case Partner acts as liable party and
Scriptix as processor. 

10.3 Scriptix has implemented the
following technical and organizational security measures:

Access control by means of usernames and passwords.

Automatic logging of all actions regarding personal data.

Encryption of digital records holding personal data.

Organizational measures for access security.

We use secure connections through TLS (Transport Layer Security) to
encrypt all information between Partner, end users and our website or services
when accessing personal data.

A secured internal network.

10.4 Scriptix guarantees that
personal data processed through Scriptix Speech to Text will only be stored on
systems that are physically located within the European Union. We process data
with our cloud provider OVH based in France. No data will be processed on cloud
platform(s) controlled, owned and/or operated by US-owned entities.

10.5 In case a party involved sends
a request to Scriptix for inspection, addition, modification or shielding, as
meant in articles 15 to 22 of the General Data Protection Regulation, Scriptix
will forward the request to Partner who will further handle it. Scriptix is
authorized to inform the party involved thereof.

10.6 Scriptix is authorized to make
statistical analyses of end user behavior when using Scriptix Speech to Text,
however only in an aggregated manner and without using profiles or
registrations from individual users.

10.7 Scriptix never uses data that
has been uploaded and/or manually corrected with our Transcript and Subtitle
editors to improve its speech recognition algorithms unless we have written
consent from you to do so.

10.8 You can delete content you
have uploaded to Scriptix Speech to Text as well as the output generated by
Scriptix Speech to Text at anytime.


We may revise this agreement (or any
of the documents referred to in this agreement) at any time by amending this
page. Please check this page from time to time to take notice of any changes we
made, as they are binding on you.


We reserve the right to refuse the
creation of duplicate accounts for the same user. In a case where duplicate
accounts are detected, we reserve the right to close or merge these duplicate
accounts without notification.


13.1 To be eligible
for the Scriptix Platform, you must (a) be at least 13 years old and (c) agree
to the terms of this agreement.

13.2 You further
represent and warrant to us that if you are an individual and you open an
account with us that you are not acting on behalf of an undisclosed principal
or a third party beneficiary.

13.3 You undertake
that your login may only be used by you and a login shared by multiple people
is not permitted.


14.1 Use of the
Scriptix Platform is at your own risk. The Scriptix Platform is provided on an
“as is” basis. We do not warrant or guarantee that the Scriptix Platform and
all or part of its contents will be always available or that its use will not
be interrupted.

14.2 You acknowledge
that the Scriptix Platform may not be free of bugs or errors and you agree that
the existence of any minor errors shall not constitute a breach of this agreement.


15.1 Nothing in this
agreement excludes or limits our liability for death or personal injury arising
from our negligence, or our fraud or fraudulent misrepresentation, or any other
liability that cannot be excluded or limited by Dutch law.

15.2 To the extent
permitted by law, we exclude all conditions, warranties, representations or
other terms which may apply to the Scriptix Platform or any content on it,
whether express or implied.

15.3 Subject to
clause 15.1, we will not be liable to any user for any loss or damage, whether
in contract, tort (including negligence), breach of statutory duty, or
otherwise, even if foreseeable, arising under or in connection with:

(a) use of, or inability to use, the
Scriptix Platform or the Scriptix Services; or (b) use of or reliance on any
content displayed on the Scriptix Platform.

15.4 We will not be
liable for any loss or damage caused by a virus, distributed denial-of-service
attack, or other technologically harmful material that may infect your computer
equipment, computer programs, data or other proprietary material due to your
use of the Scriptix Platform or to your downloading of any content on it, or on
any website linked to it.

15.5 We assume no
responsibility for the content of websites linked on the Scriptix Platform.
Such links should not be interpreted as endorsement by us of those linked
websites. We will not be liable for any loss or damage that may arise from your
use of them.

15.6 Subject to
clause 15.1, our maximum aggregate liability under or in connection with this
agreement, or any collateral contract, whether in contract, tort (including
negligence) or otherwise, shall in all circumstances be limited to a sum equal
to €100 or the amount you paid to us in fees in the previous 12 calendar
months, whichever is greater.


16.1 Either party may
terminate this agreement immediately and without notice to the other party. You
may terminate this agreement by deleting your Account and refraining to use the
Scriptix Platform; however you shall still be liable for the Fees owed as
detailed in clauses 3 and 4.

16.2 Upon termination
or expiry for any reason:

(a) all rights granted to you under
this agreement shall cease; (b) you must cease all activities authorised by
this agreement; and (c) you must immediately delete your Account and cease
using the Scriptix Platform and certify to us that you have done so.

16.3 Please note once
you have deleted your Account we shall not be able to recover your
files/results generated on the Scriptix Platform, so please download all
transcripts before you delete your Account.

16.4 We reserve the
right to delete your Account on termination of this agreement and for
non-payment of the Fees owed in accordance with clauses 3 and 4 of this

16.5 Any provision of
this agreement that expressly or by implication is intended to come into or
continue in force on or after termination or expiry of this agreement shall
remain in full force and effect.


17.1 This agreement is
binding on you and us and on our respective successors and assignees.

17.2 You may not
transfer, assign, charge or otherwise dispose of this agreement, or any of your
rights or obligations arising under it, without our prior written consent.

17.3 We may assign,
charge, novate or otherwise dispose of this agreement without our prior written


We are required to provide certain information to you in writing. By accepting
this agreement, you agree that we can communicate with you electronically
either by email or by posting notices on the Scriptix Platform.

Entire Agreement
This agreement and any document expressly referred to in it constitutes the
whole agreement between us and supersedes any previous discussions,
correspondence, arrangements or understandings between us.

Law and Jurisdiction
This agreement and any dispute or claim arising out of or in connection with it
or its subject matter or formation (including non-contractual disputes or claims)
shall be governed by and construed in accordance with the law of The

18.4 Any dispute or
claim arising out of or in connection with this agreement will be subject to
the exclusive jurisdiction of the courts of The Netherlands.


Company Name:                                            Scriptix B.V.
Company Address:   

Oder 20
The Hague

Company Account Number:                          NL67INGB0008200261
Company BIC Number:                                  INGBNL2A
Company Tax Number:                                 NL860357053B01
Chambre of Commerce registration:           75668475
[email protected]
Contact form:                                                 https://www.scriptix.io/contact